Sales Support Specialist

Sales Support Specialist
London, UK

I am actively assisting my leading FTSE 250 Technology based business who are seeking a Sales Support Specialist.

The primary purpose of the role is to be the intricate link between the Account Manager, the customer (DP's, SP's, & end users), and internal departments (Pricing, Marketing, Accounting, Channel Management, Global Support, Credit, Logistics, Legal).

Key Responsibilities - Sales Support Specialist

 Facilitating and advocating for customers across all internal departments by following up through email and phone and escalating when necessary.

Keep customers updated on issues and requests.
 Managing existing customer relations with partners
 Maintaining pricing contracts, providing promotional details and service updates to the customer
 Training and guiding partners on the Gateway and Dashboards via phone, WebEx and in person where possible
 GX - training, understanding the VARs, subscriptions, on-boarding VARS, billing, pricing
 Providing equipment quotations, processing purchase orders, and tracking shipments
 Investigating and resolving billing issues or disputes
 Carrying out activities in Salesforce including tracking and clarifying leads, SPRs, opportunities, demos, solution engineering requests, and reporting
 Subject matter experts for IT in the development of new systems - including user acceptance testing and training (SAP and PAMs)
 Coordinating and carrying out partner events in various regions
 Global cross training within sales support group to learn about wider Enterprise customer base and providing global sales support and backup when necessary
 Performing sales operations functions

Essential Knowledge and Skills - Sales Support Specialist

, Higher education or a convincing track record proving similar intellectual level and capacities
, Above average people skills, in order to resolve any arising conflict internally and externally
, Above average stress tolerance
, Tenacious and robust in approach to accuracy and configuration control
, Strong commercial instinct and foresight - customer-centric
, Efficient and effective approach to research and investigation
, Experience working with a channel sales framework
, Solid experience working in an organisation with cross-functional teams
, Excellent command of the English language, in both written and oral communications
, Excellent and enthusiastic communicator - able to talk to customers, sales partners and technical divisions
, Accustomed to being prime interface for sales staff into technical, commercial and other business functional relationships

Desirable Knowledge and Skills - Sales Support Specialist

, Proficient in Microsoft Office - Excel, Word, PowerPoint and Outlook
, Professional relationship building skills and commercial attitude
, Results oriented, accountable
, Structured approach, accurate and good analytical & administrative skills
, Experience with the multiple processes and systems used by Sales Support

Please call Holt Recruitment on 0845 8338 007 / 01202 552915 for more details and to apply.

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