Concept Resourcing

Service Delivery Manager

Service Delivery Manager – Derby / European Travel

A leading IT company are looking for a service delivery manager to manage the day to day performance of their European service partners.

            

 

Key Duties


  • Build the UK team to manage European service delivery to meet SLA’s
  • Act as the senior escalation point for the European Service Partners
  • Monitor performance to the KPI’s on a daily basis and providing updates
  • Drive the daily performance of European Service Partners
  • Develop and implement annual service improvement plans with service partners
  • Manage the parts management processes across the UK, ROI & Europe
  • Develop robust processes to ensure adequate stocks of parts for field service
  • Liaise with the Logistics and Warehouse teams to deliver service across all areas
  • Identify weaknesses in stock management and support the business in improving

Essential Skills:


  • An interactive and team driven approach
  • Experience managing external service providers
  • An analytical and progressive approach to problem solving
  • Commercially astute and cost aware
  • Proven experience within a field service delivery environment
  • Working closely with customers at all levels and meeting customer satisfaction
  • Strong interpersonal skills with the ability to communicate at all levels of the company, both written and verbal

Background and Knowledge:


  • Experience of working with external service providers, especially within a multi-country environment
  • Experience in a stock control function or environment is preferred
  • European language skills (desirable)
  • Proficient in the use of Microsoft Office Software
  • Extensive travelling within Europe will be required; with some occasional over night stays. 
  • Full driving license is essential.

Salary is £35,000 + car allowance

Looking to move ASAP so please send me your latest CV and I will call you to discuss further.

James Turley – IT Recruitment Consultant – James.Turley@conceptresourcing.com

Service Delivery Manager – ITIL – SLA - KPI



  • Start: ASAP
  • Rate: £35k - 40k per year
  • Location: Derby, Burton Upon Trent, Nottingham, Walsall
  • Type: Permanent
  • Industry: IT
  • Recruiter: Concept Resourcing
  • Contact: James Turley
  • Tel: 01384 246 267
  • Email: to view click here
  • Reference: 21742
  • Posted: 2017-01-11 17:02:10 -

  • View all Jobs from Concept Resourcing


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