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Technical Lead Day shift 3rd Line CCNP,CCNA,OSPF,MPLS,VMWARE 47k+ LONDON

Technical Lead Day shift 3rd 3rd33rd Line CCNP,CCNA,OSPF,MPLS,VMWARE 47k + LONDON

A reputable managed service provider based in the heart of London city now require a talented Technical Lead for there team.

KEY OBJECTIVES OF THE ROLE
As a member of the Customer Service Centre team the role is to provide:
1.

Quality 3rd line troubleshooting expertise taking ownership acting as the escalation for server and networking issues
2.

Providing support and direction to fault resolution to the NOC and analysts when required, ensuring faults are identified and resolved
3.

Carry out routine preventative maintenance procedures for customer and core systems and network elements to ensure network health as set out in our policies and guidelines
4.

Provide technical input and advice with planned works on the operational network, ensuring they are carried out in a controlled, timely manner with minimum service downtime and that all NOC resources are prepared and informed.
5.

Liaising with customers on ongoing issues to clearly define steps for resolution
6.

liaise with internal teams and external partners to highlight and resolve operational issues and improve services
7.

Providing weekly/monthly information on capacity for company systems
8.

provide technical input and produce RFO reports in conjunction with the Customer Services Manager
9.

Provide technical root cause analysis and trend analysis to identify any re-occurring themes to reduce repetition of support incident and proactively prevent future incidents occurring.
10.

escalate technical issues to the CSM as needed.
11.

maintain a thorough knowledge of the procedures, products and services offered by company
12.

Provide technical training and coaching where appropriate and create and maintain associated documentation, technical guides and publications for the CSC.
.
CANDIDATE PROFILE
The ideal candidate must have :
A minimum of 2 years work experience within a support environment ideally from a service provider / Telecoms provider background
CCNP minimum
A methodical and systematic approach with an eye for detail to identifying issues, proposing possible solutions through to satisfactory conclusion
TECHNICAL SKILL REQUIRMENTS
The ideal candidate must have :
CCNA qualified with 18 months experience
CCNP
TCP/IP
OSPF / BGP
Routing (Layer 2 and Layer 3)
Good understanding of MPLS
1-2 years Linux experience installing support and troubleshooting
1-2 Years' experience installing, support and troubleshooting VMware vSphere 5.x and above
1-2 years' experience of setting up and troubleshooting Windows 2003/2008/2012
Firewall Security - (ideally Juniper SRX or SSG)
Experience with network monitoring tools (Ideally Zabbix ) however any monitoring tool would be advantageous)
Experience with troubleshooting DSL, Ethernet based Leased lines


  • Start: ASAP
  • Duration: PERMANENT
  • Rate: 45000-48000 Per Annum
  • Location: LONDON, England
  • Type: Permanent
  • Industry: Telecoms
  • Recruiter: J-com Resources
  • Contact: Roger Morgan
  • Tel: 020 8523 0829
  • Email: to view click here
  • Reference: RM/22/10/15
  • Posted: 2017-01-11 18:54:04 -

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