Monarch Recruitment Limited

IT Account Manager

We are currently recruiting for an IT Account Manager to join a business based in London where you will enjoy a varied role developing customer accounts , resolving customer complaints and issues and also communicating with customers on any offers, prices or upgrades.

You will work closely with other team members and areas of the business at all times working together to ensure customer issues are resolved and a good service is received at all times.

Skills and Experience:

* Previous experience in an Account Manager/Customer service role

* Experience in a technical or IT Account Manager role would be preferred

* Experience of liaising with customers to manage upgrades, prices and services

* Experience of resolving customer issues 

* Able to work to KPIs and prioritise workload

* Experience of in house CRM systems or Microsoft Dynamics is not essential but would be an advantage

This is an excellent opportunity to join an expanding and dynamic organisation where you will be an integral part of the Account Management team continuing to develop and progress in your career.

Salary up to 26k + benefits

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