Responsible for handling both incoming and outgoing calls in accordance with service level agreements and in keeping with the company's customer care philosophy.
You will be dedicated to seeing queries through from start to finish and ensure the best possible customer journey.
-To act as a positive role model for the company at all times, promoting good working practices.
-Assisting and processing relevant claims queries.
-Process calls as efficiently and effectively as possible ensuring that accurate advice and responses are provided to callers at all times.
-Where investigation is required update caller and give an undertaking to ensure they receive full response within 24 hours.
-Ensure all calls are logged in the respective note pages.
-Ensure that any 'expressions of dissatisfaction' are handled appropriately and resolved where possible and logged on the respective call log system.
-Ensure that all 'extraneous calls' are logged on the respective call log system.
-Inform Team Manager of any escalated complaints.
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