Data Dialler Manager/Executive

Data Dialler Manager/Executive

Salary £26,000 - £30,000 (Dependant on experience and skill levels.)

The Data Dialler Manager / Executive is responsible for sourcing and penetrating data for all clients and making decisions on dialling strategy.

An Ideal Data Dialler Manager / Executive will manage a team to co-ordinate data performance and data allocations, reporting back on ROI as well as profitability on campaign and data levels.

The Data Dialler Manager / Executive is required to manage both the dialler platform in respect to data and dialler strategy as well as manage and maintain relationships with both internal teams and suppliers.

As the Data Dialler Manager / Executive you will be responsible for the following duties:-

Key Deliverables


  • Managing compliance with OFCOM / ICO / DMA / DPA regulations - ensuring that our controls are fit for purpose and adhered to at all times
  • Developing and implementing innovative dialling strategies, based on sound analysis and authoritative expertise
  • Purchase high performing data
  • Manage effective ‘Data Supplier’ relationships
  • Drive operational performance, using management information and analysis, and acting as a management information champion to give insight into call centre performance
  • Analysing and publishing campaign and colleague performance to identify areas for improvement, risks and opportunities
  • Creating an effective communication network, liaising with key stakeholders across the business to continually improve campaign performance

Accountabilities


  • Manage feedback to key stakeholders and suggest improvement
  • Accept responsibility for data management and dialling strategies
  • Manage and monitor recycling rules in line with contract terms and legislation
  • Analyse performance of data using various reporting tools utilising information identified to prepare a complex dialling strategy, to maximise performance in all areas
  • Ensure agents and Team Managers are performing as per expectation and feed back into Operational stakeholders where this is not the case.
  • Proactively manage Agent behaviour’s surrounding logging and dispositioning of calls through the management team
  • Spot trends and act accordingly to understand and improve negative behaviour’s surrounding data usage and performance within campaign and sub campaigns and report
  • Analyse data on a daily basis, detailing customer connect rate, opportunities to sell, sales volumes, file penetration and propensity
  • Spot trends and implement corrective actions and insight into data performance (SPH, OTS, Penetration etc.)
  • Liaise with operational management ensuring objectives and strategies are aligned and planning is robust and recorded for Audit
  • Analyse call centre data to identify trends and prioritise information that has a direct impact on performance

Qualifications/Experience Required

Desirable


  • Experience managing Synthesys Platform.
  • Experience working within Outsourcing.
  • Experience working with Excel and SQL to manage and manipulate Data.
  • Previous data purchasing experience.
  • Managing diallers in a fast-paced sales environment.

Essential


  • Ability to creatively solve issues/concerns
  • Previous experience within similar role
  • Previous experience in a similar working environment – Contact Centre Outbound/Inbound
  • Excellent attention to detail – being able to easily spot issues and flag areas for concern
  • Excellent communication skills – liaising directly face to face or by telephone/email
  • Solution driven and focused on KPIs
  • Focused and able to think on feet in demanding environment/situations
  • Able to be flexible in an ever-changing environment
  • Positive with can-do attitude
  • Resilience and tenacity
  • Conscientious and reliable
  • Ability to build and maintain networks with colleagues

This is what we ResQ can offer


  • A fantastic working environment
  • Staff benefit portal (BHSF) with discount and salary sacrifice schemes
  • Company Pension Scheme
  • 28 days holiday (includes 8 Bank Holidays)
  • Free parking
  • Day off for your birthday
  • Plus staff incentives

Job Type: Permanent

Salary: £26,000.00 to £30,000.00 /year



To apply please attach your CV to the link provided and hiring company will be in direct contact.

Good luck! 




  • Start: ASAP
  • Duration: Permanent
  • Rate: £26k - 30k per year
  • Location: Seaham, County Durham, England
  • Type: Permanent
  • Industry: PR
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: data/dialler seaham
  • Posted: 2017-11-13 11:03:09 -

  • View all Jobs from Hiring People


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