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Brand Ambassador

Our client is a leading coffee and vending provider, providing nationwide services in the HoReCa industry.

They are looking for an enthusiastic Brand Ambassador to join the busy team in Stevenage.

The company presents an exciting new retail experience, designed to focus primarily on the automated retail coffee market.

With established partnerships with leading brands they offer a fresh alternative to the high street competing with the major coffee shop retailers.

As a Brand Ambassador you would be joining a business where successful delivery will open up opportunity for growth and promotion in Stevenage.

Role Summary

, To maintain our 100% in- service commitments.
, To provide and update provision of point of sales material.
, To provide training to ensure both customers and end users are using machines properly.
, Promoting the drinks and equipment to end-users.


, Contacting all retail customers on the database in a timely manner.
, To audit customers machines/coffee towers and report back on cleanliness and operation.
, To provide additional training to staff including the machine operation, stock ordering and fault reporting.
, Assisting with launch and free drinks promotions
, To audit the drink quality making sure machines are serving to brand standard
, To review and replace missing POS.
, To complete visit reports and upload to relevant dropbox folder.
, To attend and oversea/manage installs.
, Ensure a good first impression of eXpresso plus
, Try to improve sales by training the customer in a best practice cleaning schedule, which is time appropriate.
, Problem solving customer queries and seeing through to solution
, Maintaining accurate and up-to-date computerised database records (CRM)
, Providing data and reports on usage for sales team to supply to customers
, Ensuring processes and procedures are followed, whilst seeking opportunities for continuous improvement
, Demonstrate attention to detail.
, Demonstrate ability to work to strict deadlines whilst maintaining a high level of accuracy
, Seek to improve their own personal performance.
, Flexible to travel South of Hertfordshire for Induction and ongoing training.

, Once fully competent in the role, flexible to travel around the UK to customer sites as and when required.

Person Specification & Qualifications Brand Ambassador

, Excellent interpersonal skills with proven track record of influencing internal and external parties
, Able to communicate at all levels up to MD level in Retail Businesses
, Assertive with strong communication, customer service and interpersonal skills both telephone and face to face.
, A positive can-do attitude
, Good sense of humour.
, Honesty and Integrity, and good team working skills.

, Commercial awareness
, High level of numeracy and literacy skills, along with excellent attention to detail
, Systematic approach to problem solving and providing solutions

, IT literate with strong working knowledge of Microsoft Word, Outlook, Excel and PowerPoint
, Experience of using and managing CRM systems

, Ability to prioritise own workload effectively, and take ownership of challenges, working with minimal supervision and using initiative
, Manage own diary in-line with customer contact strategy commitments.

, Adaptable and flexible approach to work, with commitment to deliver sales support within tight timescales.
, Organised and diligent
, Ability to take on board a spectrum of work and deliver within agreed time frames

Required Qualifications

, Ideally graduate, or graduate calibre
, 5 GCSEs including English and Maths, minimum Grade C.

A levels in Maths and/or English preferable


, Full in house job training
, 20 + 8 days holiday
, Company Van - available for private use subject to HMRC tax
, Death in Service Insurance - twice annual salary
, Government pension scheme available after 3 months
, Company pension scheme available after 6 months, where we will match contributions up to 6%
, Free uniform
, Subsidized and free vending

Annual salary £17,000 - £20,000 according to experience.

If you think you have the right experience, please apply now!

  • Start: ASAP
  • Rate: £17000.00 - £20000.00 per annum + + Company vehicle
  • Location: Stevenage, England
  • Type: Permanent
  • Industry: Sales
  • Recruiter: FMCV Limited
  • Tel: 0203 865 3800
  • Email: to view click here
  • Posted: 2017-11-14 10:18:15 -

  • View all Jobs from FMCV Limited