Senior Network Engineer

Senior Network Engineer

RESQ, A leading UK call centre has an opportunity for a Senior Network Engineer


A Senior Network Engineer is responsible for maintaining the design and integrity of the internal network, including customer-facing hosted and cloud environments.

They will provide expert technical assistance to team members with high-level system and networking request.

This role will be responsible for designing, implementing and testing complex LAN and WAN infrastructure in an enterprise level environment.

As a member of the IT Team, a Senior Network Engineer will work independently and as part of a team to answer service desk calls, urgently analyse technical issues, address Level 3 escalations, work on team related projects, and troubleshoot issues.

This role will successfully demonstrate the skills required to secure and manage network infrastructures to protect productivity, mitigate threats, and reduce costs.

Position Duties:


  • Provide technical services and support for the following areas:
  • Network level: WAN and LAN connectivity, routers, firewalls, QOS, wireless, and security
  • Internal systems, Azure cloud and network infrastructure.
  • Security: PCI compliant networking.
  • Disaster recovery and BCP planning.
  • Remote monitoring and management of system alerts and notifications
  • Perform network assessments and security audits
  • Design and implement enterprise class networks
  • Document maintenance for all computer systems and network infrastructure
  • Communication with internal customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Be available for other engineers to coach and train them
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Professional qualities
  • Leadership
  • Generates enthusiasm among team members.
  • Challenges others to develop as leaders while serving as a role model.
  • Manages the process of innovative change.
  • Teamwork
  • Facilitates effective team interaction.
  • Acknowledges and appreciates each team member's contributions.
  • Client Management
  • Communicates effectively with internal clients to identify needs and evaluate alternative business solutions.
  • Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.
  • Manages internal client expectations effectively.

Required Technical Proficiencies:


  • Networking design.
  • Switching (Capacity Planning & VLAN’s)
  • Routing (OSPF, EIGRP, BGP)
  • WAN Technology (MPLS, VPLS, VPN)
  • Voice Technologies (POTS, VoIP, SIP Trunking)
  • Cisco CCNA/CCNP
  • Fortinet firewall configuration / support
  • Windows server 2008 / 2012
  • knowledge of other vendors HP, Extreme, pfSense is desirable/not essential


  • Start: ASAP
  • Duration: Permanent
  • Rate: £30k - 40k per year
  • Location: Hull, E Riding of Yorkshire, England
  • Type: Permanent
  • Industry: IT
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: sne hull
  • Posted: 2017-11-14 11:49:32 -

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