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Conference and Events Supervisor

Conference and Events Supervisor

Salary up to £ 16,640

Crowne Plaza Nottingham, Wollaton Road, Nottingham, NG1 5RH

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with over 19 properties in the UK operating a number of recognised worldwide brands and exciting expansion plans to add more hotels in the UK and Europe..

Main Duties:

The Conference and Events Supervisor role involves a range of duties, including: assisting in the day to day operation of the Conference and Events Department.

This is a big part of our business which means our customers expect a smooth, organised and excellent customer focused service.

Ensuring rooms are set up to our guests requirements, being ready to help to make sure the event runs efficiently on the day, the service of food and beverages this is a varied role.

From syndicate rooms to conferences, exhibitions private banqueting/dinners and weddings you will ensure all of our guests receive efficient, professional and friendly service at all times you will also supervise the conference and events team members, ensuring the brand values and standards are delivered as well as sales and profitability achieved.

Key Personal Attributes

To join the Valor team we need individuals who can drive commerciality through caring and pride.

Being personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Conference and Events Supervisor role include:

* Identifying customer service problems or issues before they arise.

* Displaying a positive, friendly and informal manner with customers.

* Showing a sense of urgency on behalf of customers and actions requests quickly.

* Undertaking work in a well-organised and systematic way.

* Working effectively with colleagues and other departments.

* Striving for excellence by paying attention to important detail.

* Ensuring promises are kept by following through on customer requests.

* Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.

Previous experience

The successful applicant must have previous experience in conference and banqueting and/or food and beverage service in a hospitality related role, and able to work flexible hours on any day of the week.

Benefits Package

In return we offer offers a very competitive salary and excellent benefits package including the opportunity to achieve NVQ/SNVQ qualifications and the use of hotel leisure facilities, uniform and meals on duty.

Hotel Description:

* Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

* Please visit to learn more about our existing hotels, other exciting job opportunities and our company.

Apply now for the Conference and Events Supervisor position and receive a free Customer Service development profile worth £25.