Account Executive - London
A fantastic opportunity has arisen for a Account Manager to join a rapidly growing, successful company.
The main purpose of this role is to build and maintain beneficial and trusting relationships within your portfolio of designed accounts through effective account management to hospitality clients in order to retain revenue growth, whilst also up-selling opportunities.
, Take overall responsibility for your portfolio of designated clients - Understanding the client life-cycle in order to create, manage and track strategies and initiatives to retain and develop profitable accounts through proactive intervention.
, Pro-actively maximise and retain the revenue received from your clients through increasing online inventory, offer set up etc.
, Participating in partner network campaigns/deals
, Increasing user adoption by proactively encouraging your clients to make use of all aspects of their chosen service
, Building and maintaining mutually beneficial and trusting relationships with your portfolio of designated accounts through effective account management
, Identify all upgrade opportunities from your accounts and design a strategy for account retention and growth
, To assist other team members with support of their accounts as and when required
, To onboard new accounts into your portfolio through agreed process
, Ensure your call and contact KPI's are reached and reported back to your line manager.
, Maintain regular contact with your clients through agreed outbound calling plans according to a schedule agreed with your line manager, ensuring that all accounts have the appropriate monthly or quarterly contact.
These outbound contact plans will have targets associated to them and will be measurable.
, Liaising with the First/Second Line support when appropriate to assist with customer requirements
, Providing feedback and relevant reporting for clients and making them aware of timing
, Identifying and providing effective solutions for any issues that arise
, Work to agreed revenue targets, as agreed with your line manager.
Identify all opportunities to grow and retain revenue through effective account management
, Ensure all client feedback on products, feature requirements and issues are fed back to your line manager in agreed format, to ensure we capture all client feedback and requirements as a business
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
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