GetRecruited UK Ltd

Customer Service Administrator

CUSTOMER SERVICE ADMINISTRATOR


PERIVALE
£20,000 to £24,000 + Discount Club + Pension


THE OPPORTUNITY:


Get Recruited are supporting a market-leading, International Distribution company based in Perivale who due to expansion are looking for a Customer Service Administrator to join their established team in Perivale.


Primarily the Customer Service Administrator will be responsible for taking a high volume of inbound calls, assisting customers and colleagues regarding deliveries and other queries as well as responding to emails and handling other administrative duties.


MAIN RESPONSIBILITIES



  • Assist the customer service team in taking a high volume of inbound calls from customers and colleagues

  • Updating customers on their delivery progress and any other queries they may have

  • Assisting colleagues including delivery drivers with any queries or problems while they are completing deliveries and liaising this information back to customers

  • Processing orders and order amendments

  • Responding to queries over email

  • Handling complaints and resolving problems

  • Working self-sufficiently to manage a busy workload

  • Maintaining accurate records of all conversations with customers and colleagues

  • Accurately updating customer and order information when required

  • Assisting with invoicing when required


THE PERSON:



  • Experience within a similar fast paced Customer Service role

  • Excellent administration skills and a strong working knowledge of Microsoft packages

  • Confident telephone manner and resilience to deal with difficult situations and problem solve

  • Experience within logistics or distribution is desirable


TO APPLY:


Please send your CV for immediate consideration and a confidential discussion about the available opportunity.



  • Start: ASAP
  • Duration: Perm
  • Rate: £2800 - £24000 per annum + Discount Club + Pension
  • Location: Wembley, England
  • Type: Permanent
  • Industry: Other
  • Recruiter: GetRecruited UK Ltd
  • Tel: 0845 121 0741 / 0161 850 1091
  • Email: to view click here
  • Posted: 2017-11-14 18:56:19 -

  • View all Jobs from GetRecruited UK Ltd


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