GetRecruited UK Ltd

Customer Services Supervisor

CUSTOMER SERVICE SUPERVISOR


PERIVALE
£24,000 to £28,000 + Discount Club + Pension


THE OPPORTUNITY:


Get Recruited are supporting a market-leading, International Distribution company based in Perivale who due to expansion are looking for a Customer Service Supervisor to join their established team in Perivale.


Primarily the Customer Service Supervisor will be acting as a senior point of call in the department when taking inbound calls, assisting customers and colleagues regarding deliveries and other queries as well as responding to emails and handling other administrative duties.


MAIN RESPONSIBILITIES




  • Acting as a senior member of the team and a point of escalation

  • Leading the team by example when handling customer and colleague calls

  • Assisting the customer service team in taking a high volume of inbound calls from customers and colleagues

  • Updating customers on their delivery progress and any other queries they may have

  • Assisting colleagues including delivery drivers with any queries or problems while they are completing deliveries and liaising this information back to customers

  • Processing orders and order amendments

  • Responding to queries over email

  • Handling complaints and resolving problems

  • Working self-sufficiently to manage a busy workload

  • Maintaining accurate records of all conversations with customers and colleagues

  • Accurately updating customer and order information when required

  • Assisting with invoicing when required


THE PERSON:



  • Experience within a similar fast paced Customer Service Supervisory/Team Leader role

  • Excellent administration skills and a strong working knowledge of Microsoft packages

  • Confident telephone manner and resilience to deal with difficult situations and problem solve

  • Experience within logistics or distribution is desirable


TO APPLY:


Please send your CV for immediate consideration and a confidential discussion about the available opportunity.



  • Start: ASAP
  • Duration: Perm
  • Rate: £24000.00 - £28000.00 per annum + Discount Club + Pension
  • Location: Wembley, England
  • Type: Permanent
  • Industry: Other
  • Recruiter: GetRecruited UK Ltd
  • Tel: 0845 121 0741 / 0161 850 1091
  • Email: to view click here
  • Posted: 2017-11-14 18:56:39 -

  • View all Jobs from GetRecruited UK Ltd


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