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Night Porter

DoubleTree by Hilton, Leeds City Centre

32 hours per week, permanent position

Night Porter

Main Duties:

The Night Porter role involves a range of duties, including: providing porterage services to customers on arrival and departure, security, room service, cash handling, cleaning and ensuring our Company values and standards are consistently delivered during night time hours.

Key Personal Attributes

To join our team we need individuals who are caring and take pride in all that they do.

Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Night Porter role include:

* Identifying customer service problems or issues before they arise.

* Displaying a positive, friendly and informal manner with customers.

* Showing a sense of urgency on behalf of customers and actions requests quickly.

* Undertaking work in a well-organised and systematic way.

* Working effectively with colleagues and other departments.

* Striving for excellence by paying attention to important detail.

* Ensuring promises are kept by following through on customer requests.

* Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.

* Reception duties, including checking in and out of guests

Previous experience

The successful applicant should have previous experience in working in a hotel or customer service environment, be able to work flexible hours, on any night of the week.

Benefits Package:

In return we offer a very competitive salary and excellent benefits package including the opportunity to achieve NVQ/SNVQ qualifications and the use of hotel leisure facilities, uniform and meals on duty.

Hotel Description:

* The DoubleTree by Hilton Leeds was constructed in 2009 and has a modern feel.

The hotel lies directly adjacent to Leeds Central railway station and next to the canal, just to the south of the city centre in Granary Wharf an area which comprises luxury residential apartments, bars and restaurants.

The hotel holds a 4 star rating and comprises 333 guest rooms/suites, 18 meeting rooms including a Sky Lounge, small fitness studio, newly refurbed The Lock.

Apply now for the Night Porter position and receive a free Customer Service development profile worth £25.