Customer Service Consultant / Account Manager

JOB DESCRIPTION & PERSON SPECIFICATION
Customer Service Consultant/Account Manager
£18k - £22k p.a.

basic salary (depending upon experience) plus bonus and commission
25 days holiday p.a.

plus bank and public holidays
Based Totnes
Job Purpose & Role
This is a full-time permanent role reporting to the Operations Manager.

The working hours are 37.5 per week Monday to Friday.

The purpose of this role is to manage nominated client accounts and help fulfil orders for recruitment services from employers across the South West.

Specifically, the role involves actioning briefs from clients, resourcing candidates and temporary workers, selecting and vetting candidates and workers to match the briefs, close liaison face-to-face, by phone, email and text with employers, candidates and workers coordinating their introduction or assignment to clients plus the associated administration and compliance procedures.


In this role you would work as a member of the Customer Service team primarily based in our quayside offices on the River Dart close to the centre of Totnes.

The role involves working on a PC and the phone for much of the working day with some face-to-face interaction with clients, candidates and temporary workers.

There is free parking.

Main Responsibilities
The posting of job vacancies on job boards and social media using in-house web based systems.
The collation, processing and assessment of job advertising response.
Assist in the matching of candidates and temporary workers to employer client orders.
Assist in the registration, processing, assessment and vetting of candidates and temporary workers.
Liaison with clients with regard to the introduction of candidates or the assignment of temporary workers over the phone and by email.
Liaison with candidates and temporary workers coordinating their introduction and assignment to employer clients by email, phone and text.


Assist in client account management and development 24/7, monitoring service quality and troubleshooting if any supply issues arise.


Assist with all associated administration including database input and management, legal and compliance processes and procedures, form completion and filing etc.

Person Specification
Ideally you will have worked within the commercial recruitment industry either with a generalist/multi-sector recruiter or a specialist and have sufficient knowledge and experience to hit the ground running.

We will also consider applicants who have worked as a recruiter in an HR environment or in a related B2B customer service capacity.



,Essential requirements:
oA real ‘can do' attitude; the readiness to go the extra mile at all times and in all situations.


oA highly committed, dedicated approach to making things happen plus preparedness to work outside of office hours as business needs dictate (this includes being on the ‘on-call' roster with other members of the Customer Service team).
oA passion to succeed and to deliver outstanding customer service.
oThrives working in a close knit team, often under pressure to achieve deadlines.
oAbility to handle multiple tasks at same time.


oAbility to take initiative and responsibility for your actions.
oGood communications skills both verbal (face-to-face and over phone) and written (using a key board).
oAbility to build solid relationships with clients and candidates/temporary workers.
oExcellent organisational and administration skills.
oA good working knowledge of MS Word and Excel.

,Desirable requirements.
oExperience of using databases.
oFull clean driving licence.

Advert
Customer Service (Recruitment) Consultant/Co-ordinator/Account Manager
To £22k p.a.

basic plus commission
Based in Totnes

Mego Employment is a pioneering employment services company operating from fabulous riverfront offices in Totnes with a client base extending across the South West and beyond.

Our unique business model and ability to deliver outstanding levels of customer service is giving us a real edge in the market place.



The role involves working within our Customer Service team to:
Resource temporary workers and candidates for permanent jobs.
Register, process, select and vet applicants.
Fulfil client requirements for recruitment services.
Manage client accounts.
Carry out all related account administration, compliance and legal processes and procedures.

This role does not involve new business development but you will need to be commercially focused and be prepared to go the extra mile in order to maintain the outstanding levels of customer service that Mego Employment has built its reputation around.

You will also be required to take calls out of hours on a rota basis.

You will ideally have previous experience in the temporary staffing or permanent recruitment sectors, however recruitment experience in an HR environment or service delivery experience in the B2B sector would be acceptable.

In addition, a good working knowledge of MS Word and Excel is essential plus experience of using databases would be desirable.

Critical, however, will be the following personal attributes:

,A real ‘can do' attitude and dedicated approach to making things happen.


,Passion to succeed and to deliver outstanding customer service.
,Thrives working in a close knit team and under pressure to achieve deadlines.
,Ability to handle multiple tasks at same time.


Ability to take initiative and responsibility for your actions.
,Good communications skills both verbal and written.
,Ability to build solid relationships with clients and candidates/temporary workers.

To apply for this role please email your CV to Tori Rapson at Victoria.rapson@mego.org.uk or call us during office hours




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