Customer Quality Engineer

Customer Quality Engineer


£13.00 Per hour (Dependent on experience)

Mon-Thursday 7.45am-4.30pm & Friday 7.45am-12.45pm

Temporary on Going

My Client is seeking an experienced Quality Technician/Quality Engineer to support the Quality Assurance Manager due to continued growth and expansion.

This role will be customer focused dealing largely with customer complaints, and will be ideal for an engineer with a background in quality, or a mechanical engineer with a sound understanding of quality, within a manufacturing environment.


  • To deal with customer queries and complaints ensuring the customer is kept up to date with progress of their complaint at all times.
  • To perform root cause analysis using tools such as 8D and 5WHYs
  • Implement corrective actions to resolve customer issues
  • To Prevent further quality escapes  through containment and notification
  • To liaise with internal departments to ensure that customer’s requirements are met and exceeded.
  • To deal with customers in a friendly and professional manner and in line with the companies standards and procedures
  • Take ownership and solve problems
  • Provide other QA support as relevant for the role

Candidate Requirements:

  • Strong educational background in engineering /  QA or equivalent (ideally HND / Degree level)
  • Background in quality/mechanical engineering
  • Experience of working within a manufacturing environment
  • Knowledge of various quality tools - 8D, PFMEA, Gauge R&R, Lean methodologies etc.

  • Good MS Office skills (Excel, Word, Outlook, PowerPoint)
  • Strong problem solving skills, a pragmatic, well-organised individual;
  • Ability to plan own work, prioritise and re-prioritise tasks in accordance with changing business needs
  • Ability to work in a team as well as unsupervised and follow management instructions as relevant.


Engineer, Engineering, Quality, Quality Engineer, Mechanical Engineer


HEADS Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers.

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  • Rate: £12 - 13 per hour
  • Location: Manchester, Greater Manchester, England
  • Type: Contract
  • Industry: Engineering
  • Recruiter: Heads Recruitment Ltd
  • Contact: Clare Butler
  • Tel: 0161 746 3311
  • Email: to view click here
  • Reference: 0000443826
  • Posted: 2018-02-13 17:13:54 -

  • View all Jobs from Heads Recruitment Ltd

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