Octane Recruitment

Customer Relations Manager vacancy - Bedford

Customer Relations Manager vacancy - Motor trade - Car Dealership
Location: Bedford
Working hours: Monday to Friday, 8:30am till 5:30pm
Salary: 23k Basic + Company Benefits

We are recruiting for a Customer Relations & Quality Manager for our clients site in the Bedford area.


Looking for a strong Customer service or a Customer Relations Manager, must be someone who is keen to develop and take further training.



Role:
This role will include all levels of Customer service; from complaints to Customer satisfaction ensuring all information is documented.

looking at trends and measuring key performance indicators within the dealership.


You will need to assist managers facilitating quality-related management meetings;coordinating the results of audit-related activities.

You must be able to complete work to dealer standards, adhere to manufacturer procedures and processes, become part of a team and mainly bring a high attention to detail.

Requirements:
- Must have reporting experience and experience of reporting stats and be able to look at trends in great detail.


- Be able to be customer facing and also be good and professional on the telephone.


- You must have great administration skills and be very organised.
-You must be able to communicate on different levels (Customers, staff and senior staff)
- The right individual must be confident and professional in their approach while being someone who can be efficient.



The position is with a reputable and busy Dealership who are looking for an addition to their team.



Customer Relations & Quality Manager/Customer Relations & Quality Manager vacancy

Reference: OC6228
Consultant: Nichola McLaren - nichola@octanerecruitment.co.uk

Octane Recruitment - www.octanerecruitment.co.uk
Customer Relations & Quality Manager/Customer Relations & Quality Manager vacancy OC6228

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency.

We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent sites




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