About Volvo Cars
Would you like a career with Volvo Cars, and to be part of our vision to be the world's most desired and progressive premium car brand?
Would you like work with people who have a passion for customers and cars, in a role which challenges you and which commands respect?
We are a 102-strong dealership network, supported by Volvo Car UK's head office in Maidenhead, and a training centre in Daventry.
We welcome enthusiastic, customer-focused applicants for roles in our growing business.
Since 1927, Volvo Cars' philosophy has been to put people first.
This applies both to our customers and to our team.
We are passionate about Volvo's role in the motor industry; delivering pioneering innovations that protect people and make life simpler.
This is at the heart of everything we do.
It's what makes us different from other car companies.
We believe our global success will be driven by making life less complicated for people, while strengthening our commitment to safety, quality and the environment.
About the role
Volvo Cars Slough are looking for a Product Specialist who will take pride in bringing Volvo Cars' brand values to life, making people feel valued and respected while maximising business opportunities.
Were an established business, offering a consistent, premium customer experience that our customers trust and can rely on.
We look after our team by offering an excellent benefits package and career development opportunities.
We are looking to recruit a Product Specialist for our new purpose built Volvo dealership at Slough.
To achieve our growth ambitions we are looking to recruit a Product Specialist who can take pride in bringing Volvo's brand values to life, and ensure all customers enjoy the best possible experience within the retail environment.
We are looking for a dynamic and self-motivated individual with experience in a customer centric role.
They will be able to demonstrate a passion for delivering a great customer experience combined with a genuine interest in Volvo Cars, and the tenacity to continue to grow their skills and knowledge.
They will need to form effective working relationships within both sales and aftersales departments as well as customers.
Our Team goal is to offer the highest level of customer satisfaction as possible in all areas.
The role is to support customers and the sales team primarily in the following areas:
* Providing customers with specific and relevant information about new and used Volvo cars, accessories and merchandise
* Planning and performing product presentations to customers on new and used cars.
* Supporting the planning, managing and delivery of test drives.
* Offering additional product insight to both sales and aftersales customers.
* Managing retailer product display and accessory merchandising
* Planning, managing and delivering customer handovers for new and used cars
As a Product Specialist, confident communication skills are key - face-to-face, on the phone and online.
The successful applicant will be enrolled on the Volvo Product Specialist certification programme; designed to give all the skills and knowledge needed to deliver the finest Volvo customer experience.
This will be a blend of product, systems, and process training including instructor led courses at Volvo Car UK's Training and Development Centre in Northamptonshire, e-learning and self-study.
And it doesn't stop there - they will have access to the Volvo Cars Performance Academy to keep their knowledge and skills in tip top condition throughout their career.
Alongside a generous basic salary of £18,000 you can also earn a customer satisfaction bonus that could take your earning up to £20,000 per annum.
You will also be eligible for a company car plus 28 days holidays per year (includes bank holidays).
Hours of work are 8.30am to 6pm Monday - Friday, Saturday 8.30am - 5pm or Sunday 10am -4pm (You will receive a day off in lieu for working either the Saturday or the Sunday).