GetRecruited UK Ltd
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CUSTOMER SERVICE ADVISOR

CUSTOMER SERVICE ADVISOR


EDINBURGH


£21,000 - £22,000 - OTE £30,000


4% PENSION, BONUS, FLEXIBLE HOURS, LIFE ASSURANCE


PERFECTLY LOCATED IN THE CITY CENTRE IN BEAUTIFULLY DESIGNED OFFICES



THE ROLE:


To provide a high level of customer support by ensuring all queries are responded to in an efficient, professional and timely manner.


KEY ROLES AND RESPONSIBILITIES:



  • Develop creative pitches and propositions aimed at specific industry sectors

  • Proactively follow up leads generated from canvassing by the Business Development Managers

  • Use of initiative to identify and follow up opportunities with companies who are not already on the database

  • Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business

  • Work closely with the marketing team to achieve objectives

  • Support company events with Marketing where required

  • Liaise effectively with all departments to ensure customer requirements are met.

  • Contribute to the team performance


PERSON SPECIFICATION:


Knowledge, Skills, Experience:



  • Computer literate/keyboard skills

  • At least 1-2 years working within a similar environment preferably in a proactive telemarketing role.

  • Excellent telephone skills

  • High degree of accuracy

  • Demonstrated ability to manage workload and prioritise issues

  • Ability to build strong working relationships (internal/external)

  • Excellent communication skills - verbal and written

  • Ability to persuade, influence and negotiate effectively at all levels within and outside the organisation.


  • Start: ASAP
  • Duration: PERM
  • Rate: £18000.00 - £22000.00 per annum + OTE £30K, PENSION, BONUS
  • Location: Edinburgh, Scotland
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: GetRecruited UK Ltd
  • Tel: 0845 121 0741 / 0161 850 1091
  • Email: to view click here
  • Posted: 2018-05-11 16:49:57 -

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