Combined German AND Polish Speaking Customer Service Advisor

We have new opportunities available working for an award winning organisation located west of Edinburgh as a Customer Service Advisor.


Undergoing an exciting period of growth, our client provides Customer Service and Technical Support to a range of their clients which include large retailers, financial service organisations, telecommunications and so many more.


With a variety of opportunities available on a full time, temporary or permanent basis we are seeking strong candidates who have a passion for customer service.


Please Note: This role is working 5 days out of 7, flexible working hours available


Role Responsibilities


As a German & Polish speaking Customer Advisor your responsibilities will include:



  • To respond to all customer enquires within given timescales, efficiently and effectively.

  • To develop and maintain a full knowledge of client products and services.

  • To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.

  • To deal with all correspondence as requested/required.

  • Logging of all calls accurately and in line with procedure.

  • Responsible for maintaining and updating all administration.

  • To consult product manuals, to be able to advise customer of appropriate options / solutions.

  • To meet minimum monitoring criteria

  • To meet and exceed daily/weekly targets


Person Specification


To be considered for this fantastic opportunity, our client requires individuals with the following experience and/or background:



  • Fluent English, German & Polish language

  • Strong work experience within a customer focussed environment

  • Ability to manage a range of customer enquiries and complaints

  • Strong organisational skills

  • Positive, hardworking and ambitious

  • A working knowledge of MS Word / Excel

  • Excellent communication skills and the ability to remain calm in all situations

  • Ability to work on own initiative and under pressure in order to achieve deadlines.


Reward


In return our client will reward you with:



  • Excellent starting salary

  • Generous holiday allowance

  • Ongoing training and development

  • Further career opportunities

  • Monthly incentives prizes

  • Pension

  • Healthcare

  • Discounts for various retailers and tourist attractions

  • Childcare Vouchers

  • Free onsite parking

  • Free hot beverages


FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.



  • To be considered we require you to apply by emailing your CV




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