Arrears Officer - Devon

Arrears Officer , Bideford.



3 Month Contract.
Working With a Housing Association.
Monday to Friday - 36.25 Hours PW
Based in Bideford

Essential Experience:

Relevant experience of working in income recovery and representing an organisation at court to gain possession.
Experience of managing case work.

Knowledge and Understanding of:

Welfare Benefits system and Welfare Reform.
Pre Court Protocol for Rent Arrears.
And PCOL system.
Knowledge of partnership working.

Job Description:


 Deliver a high quality services to customers
 Maximise the income to

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* by control and recovery of rent arrears, including sundry debts where early efforts to recover debts have failed.


 Represent

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* at court with rent arrears cases in a defined area and provide cover for courts in other areas when necessary.
 Keep up to date and seek to continuously improve the services provided by the Income Services Team, including delivery of the financial inclusion strategy.
 Signpost customers in difficulties to relevant support services.


 Work with their Locality team to deliver the team, directorate and organisations business plans.
 Representing

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* with Local Authority partners about housing benefit entitlements and liaison meetings.


 Representing

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* with the Department of Work and Pensions in relation to Universal Credit.


 Work in partnership with stakeholders and partners to develop good practice in this service area.


 Deliver W

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* strategies, maximising the involvement of tenants in shaping

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* services within this area.

If you are interested in the post then please forward your CV to adam.benouaich@servicecare.org.uk or call Adam on 01772 208996.








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