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2nd Line Support Engineer

2nd Line Support Engineer
Location: Chippenham


About The Company
The SCISYS Group is a leading developer of IT services.

We develop robust, real-world application solutions and provide supporting services that create real business benefit.


SCISYS has delivered solutions and services in a range of markets including government, defence, marine, environment and space.


About The Role
SCISYS has a requirement for an experienced Support Engineer to join the internal IT support team (Corporate IT).

CIT manage all company IT infrastructure and provide support services to the business.


This position will need good technical knowledge and willingness to learn to new skills.


Key Responsibilities
The main responsibilities will be to:
, Provide 2nd line support services to the internal customer community via a Service Desk arrangement, following the ITIL guidelines
, Work with the 1st/2nd/3rd line CIT team to improve overall departmental productivity and effectiveness
, Develop and mentor Junior members of the IT team to ensure they reach their full potential
, Manage the procurement of hardware and new technologies


This list is not exhaustive and the Support Engineer is likely to carry out other such duties which are commensurate with the candidate's abilities and experience.


, ITIL
, Problem Solving
, Microsoft
, Exchange 2010
, Office 2010, 365
, Active Directory, GPO's & DNS
, Powershell
, Basic networking, including vlans and firewall rules
, Windows OS, 7, 10, 2008 and 2012
, Linux Administration, Apache, LDAP, shell scripts
, Understanding of Cyber Security


Personal skills
, Positive approach to customer service.
, Organised and methodical approach to problem solving
, Ability to manage time effectively across multiple tasks according to agreed priorities.
, Good communication skills, both verbal and written.

Able to produce technical documentation to a high level.
, Flexibility and ability to work co-operatively with other team members
, Proactive


Desirable skills:
, Virtualisation: VMware
, Basic Networking
, SAN technology
, Windows and Linux


Any other information:
, Must be eligible to work in the UK
, Must be able to obtain security a clearance (sc) and other equivalent clearance
, Although the position is based in Chippenham, there will be occasions when working in other SCISYS locations as required


To continue your application, please click 'Apply' below and ensure you include a valid email address as you will be sent further instructions.