Inbound Group Operations Executive (European Speaker)

Do you have experience of Incoming Group travel into the UK? Do you have extensive Reservations experience? If you have a good understanding of hotels in the UK and Europe, this groups reservations role may be for you! Our client, a well known incoming travel tour operator and is seeking an experienced Group Reservations Executive who is fluent in a second European language to join their busy and expanding team in London.

Job Description:

Your core responsibility will be to efficiently quote Group enquiries and to make consequent bookings and reservations for hotels and other ancillary service.

, To undertake client reservations in an efficient and customer focused manner
, To ensure agreed response times to clients are met and all reservations undertaken are accurate
, To build and maintain strong relationships with clients under your care
, To deliver first class customer service to our clients
, Ensuring all procedures are adhered to and as directed by your line manager
, To make hotel and other service reservations, maintaining strong supplier relationships.

, To undertake any other administrative tasks as assigned by your manager

Experience Required:
, Fluency in English and a second European language is essential
, A good knowledge of the inbound tourism industry products is essential
, Some experience of handling VIP and/or luxury accounts is desirable
, Experience using Tourplan is desirable but not essential
, Travel & Tourism degree or relevant travel industry experience preferable
, Excellent organisational skills with good attention to detail
, Excellent customer care and communication skills
, Team player able to work in a busy environment

The Package:
The successful candidate will be rewarded with a competitive starting salary of £21,000 - £25,000.

If you feel you meet the specific job requirements and would like to be considered please click on 'Apply' and attach an up to date copy of your CV.

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