Customer Care Officer

This client is a well-established, stable and forward-thinking business which has seen steady growth over the last five years and has excellent growth plans for the future, there is a friendly, approachable culture, and they offer excellent employee benefits such as car parking, gym memberships health-care and pension and put great importance on the wellbeing of their employees


Job Description:



  • Processing enquiries from the telephone, email, LiveChat, etc

  • Updating personal information on member records

  • Liaising with other departments, as required, regarding queries

  • Handle all data protection breaches for the Customer Care team, liaising with Compliance

  • Ensuring Navision and CRM databases are updated and interactions logged

  • Dealing with administration of deceased members, liaising with family/Solicitors including Letters/Power of Attorney, requesting refund and claims payments

  • Assistance with Monthly Data Validation checks


It would be good to see candidates with:



  • GCSE (or equivalent) grade C or above in English and Maths

  • Previous experience in a busy office environment

  • Prior experience of customer services; call centre experience

  • Excellent telephone manner and communication skills

  • Good standard of grammar and spelling with attention to detail

  • Good organisational skills

  • Ability to work on own initiative and with others in a small team



Salary: £17,136 - £18,136


Working Hours: Monday - Friday, between 8.00am - 6.00pm (flexi-time available)


Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.




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