Account Manager

Our clients, Mobivate, are a dynamic group of young (ish) individuals who know how to work hard and how to play hard.

They come to work every day to maintain powerful SMS gateways, build their customer base and make sure to add value to every one of their customer’s business.

They love what they do and are incredibly customer focused.

 

They are currently recruiting an Account Manager to work from their offices in Camden Town.

 

As the successful applicant you will be:

●       Management of all inbound enquiries via phone, live chat, Skype and Email

●       Responsible for onboarding new customers and up-selling additional products (soft sales)

●       Ownership of the day to day relationship with multiple customers worldwide

●       Respond to all customer queries and requests efficiently and professionally

●       Communicating with key stakeholders (operators, aggregators, affiliates and partners) worldwide on a daily basis

●       Effectively prioritizing tasks and managing customer expectations

●       Achieving strong and long-lasting customer relationships by ensuring regular and effective contact

●       Providing prospects and existing customers with the competent training of our online platforms and API's

●       Daily monitoring of customer campaigns, identifying compliance failures and ensuring a high rate of delivery

●       Daily management of the CRM and bookkeeping platforms

●       Performing regular account reviews including pricing, margins and campaign delivery

●       Providing knowledgeable insight to multiple country compliance regulations

●       Identifying opportunities to upsell

●       Attending and exhibiting at trade shows

 

Essential qualifications/skills/experience:

●       1-2 years account management experience

●       Self-motivated and enjoys problem solving

●       An interest in becoming an expert in SMS and mobile industry

●       Works well under pressure in a technical environment

●       Exceptionally organized with strong attention to detail

●       Confident and friendly telephone manner

●       Comfortable with complex numeracy tasks

●       Knowledgeable in Excel and other Microsoft and Google applications

●       Available to work nights and weekends on occasion, if required.

●       CRM and SaaS experience is preferable

 

Salary: Negotiable (Depending on Experiences) GBP/annual.

 

If you would like to be considered for this role, please send your updated CV to belinda@recruitment-boutique.com


  • Rate: Negotiable (Depending on Experiences) GBP/annual
  • Location: Camden Town, London, England
  • Type: Permanent
  • Industry: Telecoms
  • Recruiter: Recruitment Boutique Ltd
  • Contact: Belinda Oktaviani
  • Tel: 442081239129
  • Email: to view click here
  • Reference: WWA-040718
  • Posted: 2018-07-23 08:34:00 -

  • View all Jobs from Recruitment Boutique Ltd


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