Application Support Specialist - Agresso - West Bromwich

Application Support Specialist - Agresso - West Bromwich


Agresso/unit4 business world/application support/software/application/solutions/stakeholders


Application Support Specialist required for a leading client based in West Bromwich.

You will be responsible for ensuring all requests and incidents received are dealt with in a timely and professional manner.

This is a key interface role between IT and our business units and responsible for delivering support for software and business applications.


Knowledge of Agresso is essential for this role



Key responsibilities




  • Ensure all incident, requests for service etc are managed in a timely and appropriate manner

  • Proactively identify and resolve potential problems and Recommend solutions to customers and follow through to resolution

  • Prioritise workload based on severity and impact to customer and demonstrate a sense of urgency when handling tickets

  • Liaise with suppliers and contractors to discuss and evaluate potential solutions to incidents and problems

  • Plan and implement business application upgrades and Introduce new business applications into the live environment



Key Skills




  • Working Knowledge of Agresso (Unit 4 Business World)

  • Experience of working within an application support role

  • Experience of reviewing processes

  • Demonstrable knowledge of liaising with supplier and contractors

  • Clear written and verbal communication skills



Agresso/unit4 business world/application support/software/application/solutions/stakeholders



My client is offering up to £40,000 per annum depending on experience plus benefits


Interested?!? Send your up to date CV to Claire Ingram at Crimson for immediate review



Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

http://info.crimson.co.uk/referafriend


Crimson are acting as an employment agency in regard to this vacancy


Agresso/unit4 business world/application support/software/application/solutions/stakeholders




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