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Hotel Receptionist

Receptionist £8.10 - The Cotswolds


Juice Hospitality are seeking applications from experienced Hotel Receptionists for our 4

* client.

Role Requirements all duties of Reception/Cashiering and Reservations in this luxury venue.

To ensure that guest's needs are met where possible and to assist with the general running and control of the department.

Duties include:

* To ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel.

* To establish a courteous, helpful and friendly attitude to all guests at all times and to use guest names at every available opportunity.

* To maintain a high standard in personal appearance and demeanour.

* To have a good working knowledge of all departments of the Hotel.

* To have a full understanding of all equipment within the Front Office Paging Systems, Word and Email.

* To be familiar with all reservation tasks in order to cover this role if required.

* To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager : availability, prices and any restrictions.

* To be well-informed of the market; - all aspects of accommodation as well as traditional sales areas in F & B and other hotel services.

* To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up.

* To know and understand the current policies and procedures of the Hotel and Spa.

* To be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.

* Ensure correct hand-over procedure of day's business with regard to cover and cashiering.

* To be aware of the problems arising with reference to queries on accounts and restaurant bills.

To be familiar with how to rectify these and explain fully, adjusting if necessary.

* To be aware of complaints/problems and bring them to the attention of the Reception Manager, Duty Manager and to offer assistance.

* To make sure that Company Policy and the Vision are followed at all times.

* To be fully aware of the Hotel's Fire Safety procedures and Health & Safety regulations

If you are over 18 years of age and are looking for an exciting new challenge in a luxury environment, please apply today with your current CV to Juice Hospitality

  • Start: ASAP
  • Duration: Permanent
  • Rate: £8.10 - £8.10 Per Annum + Benefits
  • Location: Burford , England
  • Type: Permanent
  • Industry: Catering
  • Recruiter: Juice Hospitality
  • Contact: Sarah Dinnage
  • Tel: 01865 858686
  • Email: to view click here
  • Reference: SS 2336
  • Posted: 2018-07-12 23:35:02 -

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