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Housing Options Officer

Housing Options Officer - Atherstone, North Warwickshire
A local authority in Atherstone are recruiting for a Housing Options Officer to work in a small team to ensure that the Lettings Scheme is adhered to and offering excellent customer service.

The Role
The focus of the role is to provide housing options advice and homelessness prevention, including carrying out housing needs assessments and developing personal housing plans with customers to achieve a positive journey / outcome.


Key responsibilities will include:
, To inform customers who contact the Council about their housing circumstances about housing options available to them.
, To assess the needs of homeless applicants and deliver the services required for the Prevention and Relief statutory duties and keep cases under review.


, To assess applicants' circumstances in accordance with the Council's Lettings Scheme and register applications as required.
, To collect and collate data about applications and the activity on the housing register.
, To ensure that good quality information about housing options is readily available for customers and to personally convey that information to customers who contact the Council for housing advice.


, Help to promote the housing options service to encourage applicants in housing need to use the service and therefore enable the Council to provide assistance through early intervention.


, To implement a wide range of housing options.

This will include supporting applicants to access options (for example access to prevention funds, debt advice services and support services, private sector leasing schemes, Local Authority Mortgage Scheme, supported housing) as well implementing those that will assist them to find alternative housing (for example mutual exchange register, housing register, rent guarantee scheme).


, Administrate the Council's mutual exchange list service as part of providing options for applicants.
, To undertake the initial assessment of the circumstances of homeless applicants and decide whether the Prevention or Relief Duty is owed to them.

The Candidate
To be considered for this role you will require a sound knowledge of legislation, current national housing policy issues and good practice as it relates to social housing allocations and tenancies - including the Housing Act 1996 and Homeless Reduction Act 2017.
You will be able e to make decisions in accordance with homelessness legislation (Section 184), convey it to an applicant and offer appropriate advice and support to ensure they are not homeless.

You will also have the ability to manage the emotional demands of homeless applicants and support and guide them towards appropriate housing solutions.

The Contract
This is a full-time position, working 37 hours per week on an initial 3-month contract.

How to Apply:
To apply for this position, please send your CV directly to lee.mcmillan@servicecare.org.uk.
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn… https://www.linkedin.com/in/lee-mcmillan-b3a735b0/