Parkside Recruitment

Leasehold Coordinator

The opportunity has become available for Leasehold Coordinator at a leading housing provider based in Ealing.

This role is initially on a temporary basis for 6 months but has the potential to be extended further for the right candidate.

You will be required to carry out lease administration functions for customers and to provide effective administrative support to the Leasehold Property Management, New Homes and Commercial Asset Management Teams.

Key responsibilities

  • Ensure enquiries and complaints are responded appropriately

  • Manage the leasehold central inbox and be responsible for resolving customer queries promptly

  • Carry out lease administration services for residents; pre-contract enquiries, processing notices, re-mortgages consents in accordance with the lease and Lease extensions

  • Ensure that accurate customer contact and property records are maintained in accordance with relevant procedure

  • Carry out post sale service such us setting up new accounts and producing welcome packs

  • Assist Leasehold Team Manager with policies, procedures and work practices updates

Key skills required

  • Experience of delivery in customer orientated service, housing or similar environment

  • Knowledge of current housing law, welfare benefits, (particularly housing benefits) debt recovery and best practice

  • Good level of IT Knowledge including Word and Excel

  • Excellent verbal and written communication and interpersonal skills

Please be aware that this role is start as soon as possible so please only apply if you are available immediately

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Parkside Recruitment is an Equal Opportunities Employer.

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