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Service Bookings Agent

Service Bookings Agent

Salary £18,000 OTE £22,000 + Overtime and a company car

Our client a Prestige main dealership in Stockport our currently recruiting for a Service Bookings Agent in Stockport offering an excellent basic salary and Bonus structure with a great opportunity to be able to progress

What does the job entail?

  • Daily outbound telephone contact with customers to arrange service appointments

  • Maintains knowledge by keeping up to date with latest product information and changes to DMS

  • Use of manufacturer software in conjunction with dealer management system as required

  • Engages with customers to build rapport and understand their service/repair requirements - both their stated and unconscious needs

  • Quickly identifies customer's needs to guide them towards the product/service that will best meet their requirements

  • Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the costs and timescales involved, setting expectations accordingly

  • Discuss with customers the purchase of key products offered by the company i.e.

    service plans, air-conditioning, brake fluid, encouraging the sale of genuine parts and accessories

  • Develop a sound knowledge of each manufacturer aftersales process

  • Accurate data entry of customer and vehicle information into dealer management system

  • Treat customers fairly and with professionalism at all times

  • Handles incoming service calls on behalf of the dealerships as required

  • Assistance with other tasks as directed

If you want to hear more about this Service Bookings Agent role please contact Scott Bailey at Holt Recruitment on 07701 289291 01202 552915 to discuss further.

All calls are recorded for training and quality purposes.

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