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Customer Service Advisor - Nightshift

Due to growth and a re-brand our client is looking to recruit passionate customer focussed advisors to join their team in Glasgow City Centre.

If you offer a passion to support customers, looking to work in an organisation who value their staff and offers progressive career opportunities? Then we want to hear from you!

This is a full time, permanent opportunity working 40hrs per week - 4 NIGHTS ON / 4 NIGHTS OFF between the hours of 8pm to 8am with the option of working from home after 6mths probation period passed.

Role Responsibilities

  • To respond to all customer enquires within given timescales, efficiently and effectively, positively and professionally

  • To develop and maintain a full knowledge of client products and services

  • To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff

  • Ability to empathise with customers

  • To deal with all correspondence as requested/required

  • Logging of all calls accurately and in line with procedure

  • Responsible for maintaining and updating all administration

  • To consult product manuals, to be able to advise customer of appropriate options / solutions

  • To meet minimum monitoring criteria

  • To meet and exceed daily/weekly targets

Person Specification

To be considered for this opportunity, our client does require the following experience /background:

  • Strong customer service experience working within a busy call centre, retail or hospitality role

  • Previous nightshift working experience

  • Extremely positive and enthusiastic whilst seeking a career and not just a job

  • Focussed on providing great quality of customer service

  • Ability to deal with problems and find positive solutions

  • Strong team player

  • Excellent telephone manner whilst ability to demonstrate strong interpersonal skills


  • Starting salary is £16,640 per annum plus performance related bonus

  • Generous holiday allowance

  • Excellent training and massive career progression potential

  • Pension

  • Child care voucher scheme

  • Life Assurance

  • After 6mth probation, you get to choose the working pattern of your choice indefinitely!

Next Steps

To apply for this position please send your CV to FPSG ASAP!

Equal Opportunities:

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.