Italian Travel Expert job

About the role:

In this role you will put your passion for travel into action in customer service.

After your training period (paid), you will be:

  •  the first point of contact for the world’s first class accommodation partners by phone and email;
  • resolving basic questions and queries, such as modifications to rooms, rates and availability, extranet tooling etc.

The scope of this position is really straightforward:

  • Interact with other departments to resolve more complex cases;
  • Provide a step-by-step guidance to customers;
  • Working together with team coaches and trainers to constantly keep your knowledge up-to-date
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes
  • Ensuring a high level of partner service and a positive partner experience
  • Making effective decisions on when to escalate a case

JOB REQUIREMENTS

  • Italian at a native level and English at good level
  • Availability to relocate to Athens , Greece
  • A keen interest in travel
  • Availability to work full-time and in shifts if needed
  • Excellent communication skills and active listening
  • Time management skills;



*Experience in a Customer Service environment is an advantage

*

REQUIRED COMPETENCIES:

  • Customer Focus
  • Communication
  • Organizing
  • Relationship building
  • Problem solving
  • Adapting to change, flexibility
  • Accountability and reliability

BENEFITS:

  • Competitive remuneration salary and performance-based incentives
  • 25 days’ annual leave per year
  • Permanent contract
  • Private health insurance after 3 months
  • Family-friendly environment
  • Excellent working premises in Athens city center
  • Team buildings activities and holiday parties;
  • Great work environment
  • Certified Trainings
  • Career prospects
  • Flight ticket paid + 1 week accommodation

 

 

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland.

We specialize in finding European language-speaking jobs for job seekers in many European countries.

With years of experience in the multilingual BPO sector.

Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.

 

Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them.

Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.




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