To cover all reception tasks, including dealing with phones, post, and all reception enquiries
To deal with the immediate support needs of clients as appropriate, providing crisis intervention where necessary
Arranging appointments for clients e.g.
To provide advice to clients on housing, health, welfare benefit claims and other issues as necessary
To record all resident's complaints appropriately and refer to relevant individual
To take the lead on collecting and recording weekly rent and service charges, maintain resident rent records and ensure that arrears are managed in line with the project's policy.
To take the lead on liaising with the Housing Benefit department and Benefits Agencies to ensure that clients and the Hostel receive all monies due to them.
To take the lead on keeping accurate daily records of petty cash, service charges and other hostel/Project monies.
To prepare sign up and booking in documents, including Housing Benefit forms for new residents
To maintain a high standard of record keeping and keep all financial and administrative systems up-to-date and in line with policy.
To report any maintenance issues and follow up promptly
Take the lead in clearing and preparing void rooms
To ensure that the project and its grounds are kept clean and safe including the cleaning of bodily fluids
To carry out health and safety checks in line with policy and keep records as required.
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