Out of hours Care Coordinator

We have a fantastic and exciting opportunity that has come up in Colchester to join our out of hours oncall team.

Better Healthcare services is looking for a Care Coordinator to join our out of office team based in Colchester.

The ideal candidate will have a strong background in Health and Social care.

Previous coordinating experience is desirable but not essential.

The candidate will need to have strong IT and logistical skills and good geographical knowledge.

This is an exceptionally responsible role, delivering a high standard of accuracy in Rota management, Quality monitoring.

The person who is successful, will have a professional and courteous manner, have an eye for detail and be driven to help the team maintain a high standard of service.

Full time hrs

We require

Monday - Friday 06.30 - 9am

Thursday - Friday 17.00-22.30

Saturday 06.30-2.30 or 2.30 - 22.30

Other opportunites available.

Shift patterns

Weekday: 06.30am- 09.00am and 17.30- 22.30.

Weekend: 06:30-14:30

Weekend: 14:30-22:30

If you feel you would like to join our dynamic team, please send an up to date CV to Avril, Manager On Call Team via email: Manager.OC@betterhealthcare.co.uk



JOB TITLE: OnCall Care Coordinator

REPORTS TO: Oncall Manager


To maintain continuity of care and support to Service Users and to ensure efficiency and reliability of all visits to Service Users.


In the event of sickness and absence Allocating care workers with the right skills and experience to deliver the best quality care and support to each customer.
In the event of sickness or absence Organise Care Workers rota’s to minimise changes to the service and travel between customer homes.
Responding efficiently to day to day changes in the care and support packages.
Monitoring of all relevant aspects of the Electronic Call Monitoring System.
Establish strong working relationships with all key stakeholders, including commissioning teams, Safeguarding Teams, social workers, procurement, District Nurses, OT’s and PT’s.
To be conversant with the Care Standards Act 2014 and legislation governing the service and other regulations concerning the provision of domiciliary care.
To be familiar with the Company’s obligation under the Health and Safety at Work Act 1974 and other Health and Safety Regulations detailed in the company’s Health & Safety Policies.
Deal with out of hours emergencies, in a professional and calm manner.

Person Specification

Experience in the care provision sector.
Experience of customer care/handling complaints/problem solving.
Ability to work as part of a team.
Excellent communication skills, both written and verbal.
Very good interpersonal skills.
Ability to manage difficult situations calmly and effectively.
Ability to lead and motivate staff.
Knowledge of Care Quality Standards of Care,
Knowledge of, and commitment to, person centred approaches to care.
Knowledge of IT systems – Microsoft office: Word, Excel, Outlook etc.

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