Client Services Manager

Client Service Manager (external communications / Client experience) - Solihull

BENEFITS:

• £40-60k depending on experience


• Unlimited holiday as a reward for your hard work and commitment


• Staff restaurant with free organic meals for all employees


• Life assurance


• Private health care


• Two no-expense spared company social events per year, including overseas locations.

We are looking for a Client Service Manager to be responsible and champion all the external communications and client experience within a leading technology company based in Solihull.

We are looking for someone who can ensure that the business is offering a top-class service to all their clients and customers, and that all the communications that go out are of the right tone.

We need someone with a B2B background who has been involved in heading up Client Relations, training members of the team on communications with clients and taking a strategic approach that ensures that your company provides the very best customer services.

Due to the nature of this role, we are looking for someone to be in the office full time, however there may be some flexibility on hybrid working further down the line.

The salary on offer is high for this role, as the working week is 45 hours + Monday to Friday and the start time is 8.30am.

Key Requirements

• B2B Background


• Experience creating and implementing strategies around Customer/Client Service Excellence


• Experience in training staff


• Excellent communication skills, both written and verbal


• Ability to converse with clients up to C-Level


• Highly organised

If you are interested in this role and would like a chat about this opportunity in more detail, please send your CV through the link, and we will call you asap to discuss your suitability and interview availability in more detail.