Technical Support Engineer

Technical Support Engineer
Electronics
Starting salary up to £30K DOE
Nottingham - NG6
28 days Holiday, Monthly Bonus, Free Parking, Regular Pay Reviews, Training & Development
 
Are you a skilled Technical Support Engineer or Customer Service Advisor looking for your next opportunity to develop and progress within your career? This is a great opportunity to establish yourself at the forefront of an industry-leading electronics specialist and become a product expert in this office-based role.
 
With a rich history dating back to the mid-'60s, my client provides the distribution, installation and ongoing technical support for all Security, Video and Audio technology needs within the commercial and industrial market.

They are currently looking for a skilled Support Engineer to support their IP Intercoms and Access Control team.
 
Commutable from: Arnold, Ilkeston, Giltbrook, Hucknall and Kimberley 
 
The Role of Technical Support Engineer:

- Provide ‘Front Line’ pre and post-sales technical support.  
- Handle technical enquiries for IP intercom and door access products.  
- Respond to incoming support requests.  
- Produce quotations from all forms of enquiries & technical specifications.  
- Support internal and external sales teams.  
- Evaluate new products and provide feedback to product managers.  
- Contact suppliers with technical product enquiries.  
- Occasional visits to the site to assist customers with the commissioning of products and fault finding.  
- In addition to our security product, AV product portfolio to assist with these product ranges as required.  
- Maintain and acquire technical knowledge for our full range of products.  
- Provide technical support and assistance to field sales staff including assisting in product demonstrations, trade shows etc.  
- Keep up to date with appropriate legislation, technical changes & innovations to products.  
- Maintain a good understanding of competitor products in the Market.  
- Assist with routine telephone sales calls when required.  
- Execute Company Standard Operating Procedures, comply with company health & safety policies and always promote the best possible company image to the marketplace.  
- Carry out any reasonable duties that are requested of you by management. 

 
Minimum Skills / Experience Required:

- Previous knowledge or experience with IP Intercoms, Access Control, Security, AV Products & Systems or IT hardware/Network Infrastructure
- Minimum of 2 years experience in a customer service role
- Previous experience working with people on all levels

 
The Package:

- £27k-£30k per annum 
- Monday to Friday 8:30am-5pm
- 1 hour-long lunch break
- 20 Days Holiday (+ 8 Bank hols)
- Free Parking
- Accessible via public transport
- Monthly bonus depending on department sales performance
- Regular pay reviews

 
Interested? To apply for this Technical Support Engineer position, here are your two options:
1.

"This is the job for me! When can I start?" - Call now and let’s talk through your experience.

Ask for Shanice Vickers on 0116 254 5433 between 8.30am - 5.30pm.
2.

"I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know - shanicev@precisionrecruitment.co.uk