Customer Service Specialist

Customer Service Specialist

£30k-£35k

Hayes (hybrid working available)

Are you passionate about providing exceptional customer service and building strong relationships? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you to join our team as a Customer Service Specialist in Hayes!

As part of the Product Line Parts department, you'll play a vital role in supporting the operational fulfilment of Business Projects, including solutions, sales and more.

Reporting to the Head of Product Line Parts, you'll be the main point of contact for external customers, ensuring their needs are met and issues are resolved promptly and effectively.

Key Responsibilities:

• Manage customer inquiries and orders, providing accurate quotes and timely follow-up.


• Liaise between internal departments and external customers to ensure smooth project execution.


• Prepare and send status reports to customers, keeping them informed throughout the process.


• Coordinate logistics tasks to meet customer shipping instructions and delivery schedules.


• Analyse customer complaints and develop appropriate action plans for resolution.


• Build and maintain strong relationships with both internal and external stakeholders.

Requirements:

• Experience in a Customer Service role, preferably in the Aerospace industry.


• Strong written and oral communication skills.


• Ability to read and understand customer contracts and specifications.


• Proficiency in Microsoft Office and MRP/ERP systems (e.g., SAP, AMOS).


• Self-motivated, adaptable, and able to work under pressure.


• Analytical mindset with a focus on continuous improvement.


• Ability to travel on short notice if required.

Perks and Benefits:

• Competitive salary


• Hybrid working policy available.


• Opportunities for professional development and growth.


• A supportive and collaborative work environment.

If you're ready to take on a challenging and rewarding role in customer service, we want to hear from you! Apply now and be part of our team dedicated to excellence in customer satisfaction and project fulfilment.