Customer Service Representative

Customer Service Representative
Machine Tool Industry
Telford - TF3
£30k starting salary
Monday-Friday day shifts 
Product Training, 28 days holiday

The Company
With Sales and Support Offices in the United States, the UK, India, and Poland, our client is a growing company looking for an enthusiastic and motivated Customer Service Advisor to work for the UK office.

The Role of Customer Service Representative:
Are you a Customer Service Representative who is looking for a change? We are seeking an individual who will serve a key role in building relationships with customers by acting as the first point of contact for all Parts and Service sales and informational needs.

Duties and Responsibilities for Customer Service Representative:

- Provides key Customer Service Phone Support. 
- Professionally answers customer inquiries via phone and email. 
- Provides quotes to customers. 
- Acknowledges and processes incoming orders including, Pick, Pack, and Post. 
- Knowledgeably upsells customers with new offers and opportunities. 
- Provides customers part identification technical support. 
- Supports various business initiatives. 
- Follows up with backorders and updates customers regarding status. 
- Works with customers and members of the service team to address and complete returns. 
- Updates customer information in the Customer Relationship Management system. 
- Processes customer credit cards. 
- Maintains ERP accuracy daily. 
- Collaborates with team members to improve customer service excellence. 
- Participate in initiatives to grow the Parts and Service businesses. 

Key Requirements for Customer Service Representative:

- Has previous experience in building relationships with customers via phone, email or face-to-face
- Experience in data input onto CRM systems
- Previous experience in liaising with internal and external bodies

Salary/ Package for Customer Service Representative:

- Salary: Up to £30,000 per year
- 37.5 hour week Monday-Friday (1 hr lunch)
- Overtime paid at 1.3x hourly rate Mon-Saturday, Double time Sunday
- 20 days + bank holidays
- Company Pension Scheme
- On-site parking

Interested? To apply for this Customer Service Representative position, here are your two options:

- "This is the job for me! When can I start?" - Call now and let’s talk through your experience.

Ask for Shanice Vickers 0116 254 5411 between 8.30am - 5.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know - shanicev@precisionrecruitment.co.uk

PPDEL