Job title - Workshop Coordinator
Location - North Shields
Salary - £37,043 per annum
Duration - Perm/Full-time
Sector - 7:30am to 4pm / 8pm to 4:30pm

An opportunity has arisen for an Workshop Coordinator to join, a leading UK fleet management and maintenance company.

Along with a salary of up to £37,043 you will also receive full uniform, free onsite parking, EAP, a cycle to work scheme, a pension scheme, and 23 days annual leave (plus Bank Holidays), increasing to 29 with service.

As Workshop Coordinator your responsibilities will include:

• Assume responsibility for addressing customer maintenance issues.


• Coordinate with relevant suppliers to ensure timely completion of work.


• Challenge parts and labour information provided by suppliers when necessary.

• Keep customers informed about maintenance event bookings.


• Provide updates on delayed maintenance from workshops.


• Communicate vehicle availability and any excessive costs.

• Issue job numbers to external workshops.


• Ensure repairs stay within budget and meet recall or defect requirements.


• Communicate other maintenance needs to workshops.

• Provide customer service to workshops, suppliers, and customers.


• Manage expectations and pass on queries beyond the role.

• Review workshop maintenance electronic job sheets for compliance, validity, timeliness, and completeness.


• Close open external workshop jobs once work is confirmed (e.g., warranty).

• Collaborate with external workshops to ensure customer service levels, cost, and work content meet requirements.

• Track “In Progress” work and escalate issues as needed.


• Review maintenance budgets and contracts, ensuring proper coding and recharging.


• Verify legal certifications received from external suppliers.

We're looking for an Workshop Coordinator with the following:

• Must have a previous Technical qualification within mechanics


• Competent in Microsoft programmes (Word, Excel, and Office)

The company operates a fleet of more than 5,000 assets including Vans, HGV Trailers, and Large plant.

The diverse fleet ranges from company cars, small trailers, and aerial platforms to excavators and 44 tonne tankers.

This team of experienced technicians ensures vehicles are fully compliant and off-road for minimum periods.

IT is a utility backed company in business for over 25 years.

To apply for this role as Workshop Coordinator , please click apply online and upload an updated copy of your CV or call and ask for Sam Procter