Technician - (Europe, the Middle East, and Africa)

Position Overview

A Technician is responsible for the set up and operation of audiovisual systems in a event environment while ensuring complete customer satisfaction.

This position reports to a Technical Supervisor, Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.

Key Job Responsibilities

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event


• Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.


• Troubleshoot technical issues and resolve problems quickly as they arise.


• Do the Right Thing - Complies with all Company security and safety measures.


• Adhere to health and safety regulations and wear appropriate PPE.


• Report all health and safety issues to the HSE Manager or Project Manager onsite.


• At times the technicians will work as part of a team on larger scale projects.

Customer Service

• Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.


• Values People - Maintains a positive relationship with all clients through effective communication.


• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.


• Monitors events and checks in on customers throughout the day.


• Understands and fosters the hotel/venue/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.


• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.


• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
  
  Interacts with other staff and outside vendors for equipment.


• See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.


• Works with clients to finalise invoices.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• High School Diploma or GCSE equivalent required.


• 1 year of customer service or hospitality experience is preferred.


• 1 year of audio visual experience or equivalent in educational environment is preferred.

Technician EMEA region

Competencies

• Ownership


• Hospitality


• Professionalism


• Responsiveness


• Safety Conscious


• Action Oriented


• Tech Savvy


• Ensures Accountability