Former Arrears & Moving On Officer

Former Arrears and Moving On Officer
Enfield
3 months, potential temp to perm
35 hours per week
Join a team based in Enfield as a Former Arrears and Moving On Officer, providing crucial support to the Housing Gateway Limited (HGL) Income Recovery Team.


THE ROLE
As a Former Arrears and Moving On Officer, you will play a key role in managing former arrears accounts for Housing Gateway Limited while assisting tenants in accessing move-on programs within the private rented sector.

You will be expected to deliver a high-quality, professional, and comprehensive collection and assessment service within the HGL Income Recovery Team.

• Manage former tenant arrears accounts to ensure effective debt recovery.


• Assist tenants with the transition to private rented sector housing through move-on programs.


• Deliver assessments and collection services in a professional and comprehensive manner.


• Follow standard operating procedures with minimal supervision.


• Provide support and advice to tenants on income recovery and housing options.


• Maintain accurate records and reports on all cases handled.


• Collaborate with the Income Recovery Team to achieve team goals.

THE CANDIDATE
The ideal candidate will have previous experience in a similar role, particularly within income recovery, housing, or debt management.

• Proven experience in managing arrears accounts.


• Familiarity with housing move-on programs in the private rented sector.


• Ability to work independently and follow established procedures.


• Strong communication and interpersonal skills.


• Competence in maintaining accurate records and reports.

THE CONTRACT

• 35 hours per week, Monday to Friday.


• Initial 3-month contract with the potential to be extended or go permanent


• £18.66 PAYE / £23.09 Umbrella hourly

HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772208966 to discuss the role further
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!