Workplace Experience Supervisor

Our Client is Looking for an experienced Temporary Workplace Supervisor in Gloucester

You will be reporting to the Building manager.

Key Purpose of the role-

To be the lead host that supervises a small team of individuals that provide a warm and approachable daytime workplace service, ensuring a seamless, clean and tidy workspace and assisting the client's teams to achieve an exclusive and friendly work environment.

To be an ambassador of the facilities team and coordinate and facilitate activities with the client's office spaces.

Key Responsibilities & Tasks

, Main point of contact for all client's colleague on the floor; answer questions, help with requests, from technology, events, wellness schedule, etc.

, Support the Building Manager in leading your team & making decisions regarding the operational and processes to enable the best colleague experience, and general administration to deliver a consistent approach of workplace experience, effectively the 2nd to the Building Manager.

, Develop relationships and capture guests & colleague's individual preferences for future visits.

, Administer booking system for Visitor Management, Meeting Rooms, and Desk Bookings, within the client's workspace & ensure set up ahead of any meetings as required.

, Ensure that clear desk policy/cleanliness is maintained throughout the office, encouraging the correct behaviours of building users.

, Reporting of any building issues to the right teams to ensure managed correctly.

, Ensuring client's staff are kept informed & updated on progress of any issues identified / raised.

, Assist the TSB team leaders with desk management, always ensuring cleanliness and maximum availability and ensuring your actions are in accordance with the client site guidelines and vision.

, Ensuring any & all consumable stocks are effectively managed & not overstocked.

, Manage and oversee the unlock & lock processes the building at your location ensuring that our contracts SLA's are achieved, ensuring that the teams (and yourself) remain vigilant around security and safety for all building users.

Plus, ensure that the team provide the mail room services & deliveries to help meet the customer's needs.

, Ensure team rotas are updated & correct, OOH requests for guarding are managed, oversee keyholding requests and informing required client suppliers of OOH building access requirements.

, Taking ownership of your location to ensure that any & all building users feel welcomed & safe in the workspace.

Experience and Traits

Experience:

, Proficient in the use of the required Microsoft Office products.

, Have the relevant hospitality & customer focused service delivery.

, Excellent communications skills with all levels of client seniority.

, Good understanding of H&S requirements within the office workspace.

Traits:

, Self-starting, proactive & able to work independently with limited support.

, An open & honest communicator with excellent customer service skills.

, Takes responsibility & ownership of their deliverables & a desire to provide continuous improvement.

, Has integrity within their approach to their work & shows respect to others with a desire to help individuals needing support, a natural host

Key Functional Competencies Requirements

Customer Focus-

Excellent customer facing skills ,

good relationship management

operate with openness and integrity.

Communication -

Excellent customer & team communication skills both up, down & peer to peer

Provides timely updates & communications to customers & other individuals .

Able to clearly & simply articulate details in both written verbal form.

Leadership -

Demonstrate good supervisory skills

Good people skills

Ensure P&C issues are highlighted and dealt with effectively

Pay -£19 P/H

If interested please apply below