Customer Experience Advisor

Tudor Employment Agency are currently recruiting for a Customer Experience Advisor to work for our prestigious client based in Warrington.

Please note: This is a part-time role

• Providing a professional and timely response to customer enquiries  
•  Communication via range of channels including phone calls, live chats, text messages, salesforce cases, and email with full adherence to set escalation procedures
• Gathering and compiling information to ensure all queries are being handled in a timely, efficient manner between call takers and other customer service teams and functions.
• Provide rates/quotes, information on proof of collections, assist on invoice enquiries, and any other general queries
• Conducting customer reviews for feedback to ensure satisfaction with service
• Director complaints, referrals from Service Centres, calls, website, chat, twitter, Facebook are all handled in a professional and effective manner to increase customer satisfaction and improve customer loyalty
• Build strong relationships with internal and external customers
• Administrative tasks: logging queries, booking waste collections, sending welcome packs, customer hub registrations and user support, acceptance of waste transfer notes and any other ad hoc administrative duties
• Sales team support: logging and assigning leads to sales team, contract checks, validating information, assisting with pre-qualification questionnaires
• To support the business in achieving targeted growth, through up-selling and cross-selling 

The ideal candidate:

• A commitment to providing a great customer experience
• Excellent written & verbal communication
• Strong interpersonal skills
•  Attention to detail
• Must possess excellent telephone etiquette
• Proven ability to work under pressure
• Focused and self-motivated
• Patient and able to effectively handle conflict situations and provide empathy
• Ability to multitask
• Computer literacy
• Typing 40 w.p.m
• Working knowledge of Google Office

Hours of Work: Monday, Tuesday, Wednesday, Thursday & Saturday (Mon – Thurs 4pm – 8pm) (Saturdays 9am – 12pm)

Rate of Pay: £11.44phr

In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commerical@tudoremployment.co.uk, quoting ref TEAVEOCUS/40

Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1

For information on all of our roles, please refer to www.tudoremployment.co.uk.

#TeamTudor await your call!