We are looking for an experienced Customer Co-ordinator to join our manufacturing client in Poole. 

This company can boast a friendly and close-knit team with a great dynamic, they are looking for someone to add value and build their customer base, the position offers lots of variety as you'll be looking after a wide range of market sectors.

The main purpose of the Customer Co-ordinator will be to build and develop relationships with your given customers in order to maintain the highest levels of customer satisfaction.  You will be the main contact for around 20 customers ranging from small to large, delivering excellent service is paramount to this role.

This position is office based working Monday to Friday 7:30am - 4pm with an early finish at 1:30pm on Friday
You must be able to commute to the office Monday to Friday. 

Benefits for the successful Customer Co-ordinator:

- Free parking &  modern new offices 
- Early finish on a Friday 
- Holiday bookable by the hour
- Voucher incentive raffles
- Birthday voucher

The duties of the successful Customer Co-ordinator will involve:

- Managing customer accounts throughout entire productions process form start to finish 
- Project management 
- Upselling 
- Produce labour costings and quotations
- Accurately loading sales orders into the system
- Hosting customer meetings on and off site
- Conducting contract reviews with other internal departments
- Talking to your customers about other potential business
- Provide information and support regarding our services
- Keeping accurate records of actions and correspondence

Requirements to be considered for this Customer Co-ordinator role:

- Previous experience within the manufacturing industry essential
- Previous experience within customer service or sales essential
- Strong IT and communication skills are essential
- Process driven
- Inquisitive nature, desire to understand full processes and learn how products are made
- Ability to manage situations with customers using diplomacy and tact
- Confident speaking with customers on the phone

This  position is permanent and has the opportunity for training and progression, salary is £25-30k DOE and can offer an immediate start.

If you are an organized and forward thinking person looking for the next step in your career please apply now and Yasmin will discuss in more detail.

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