Customer Service Representative

Customer Services Rep - Call Handler

Location: Rainhill
Salary: £13,063pa
Job Type: Permant / Part time 20 hours (shift pattern)

We are an international facilities management company who have been established in the UK for over 30 years but also have offices across the world.

We currently turn over 2 billion per year in the UK alone! We currently employee around 9,0000 employees across England, Scotland and Wales and have many long-standing relationships with our clients.

We're recruiting for candidates with proven administration and customer service skills to join a facilities helpdesk team based in Rainhill.

The Call Handler will be responsible for managing incoming maintenance calls and emails ensuring excellent customer service is provided to our end-client.

They will log and create new job orders, assign them to the relevant engineer or contractor and update the bespoke system (Maximo) and internal spreadsheets.

The successful candidate will have a confident telephone manner and excellent attention to detail developed from previous experience in a telephone-based or call centre-like environment.

Previous helpdesk or facilities experience is not a critical requirement.


Essential Qualifications/Skills:
Previous administration experience
Excellent telephone manner
Excellent attention to detail
Proficient IT Skills including MS Office (Outlook, Excel) + ability to pick up new systems


Package Overview
£13,063pa
Part time 20 hours
2 week shift pattern
Parking on site
Company sick pay
Pension scheme
Cycle to work scheme


If this particular vacancy is of interest to you please call #Fern CV Bay on 0121 389 0023