Customer Experience (CX) Analyst

My client are a global leader in consumer electronics who have an opportunity for a Customer Experience (CX) Analyst based in Surrey.

The Customer Experience (CX) Analyst, based in Surrey, will be responsible for analysing market trends and customer issues to develop software verification strategies.

This role involves real-time monitoring of market changes and user feedback to optimise quality improvement activities and testing processes, ultimately enhancing customer satisfaction.

Other responsibilities include:

- Analyse market trends, competitor activities, user reviews and feedback.

- Identify key issues and potential risks, prioritising them effectively.

- Design software verification plans and scenarios based on analysed market data.

- Develop testing strategies to ensure effective quality management.

- Identify product and service issues from the user perspective.

- Propose quality improvement ideas using user experience data.

The Customer Experience (CX) Analyst, Surrey will have:

• Proven experience in customer experience analysis and data-driven decision-making.


• Strong understanding of software development life cycle (SDLC)


• Preferred Korean speaking.
  
  This position requires communicating with colleagues based in South Korea.


• Experience in customer feedback management systems or VOC (Voice of Customer) analysis.

APPLY NOW for the Customer Experience (CX) Analyst, Surrey, by sending your CV to rdent@redlinegroup.Com.