Operations Manager - Complex Care (Hybrid)

OneCall24 Healthcare is looking for a dedicated Operations Manager - Complex Care to join our growing team!

If you have a passion for delivering exceptional care and are ready to lead and innovate a dedicated team of Community Care Leads, this could be the perfect opportunity for you! As an Operations Manager, you'll play a key role in overseeing a caseload of complex care packages, ensuring the highest standards of care for our clients.

Role: Operations Manager - Complex Care (Hybrid)

Location: West Midlands (Birmingham, Coventry, Oxford, Northamptom)

Salary: TBC

Key Responsibilities:

- Ensuring excellent levels of service delivery

- Leadership and development of Community Care Lead team

- Performance Management - set and achieve KPI's, conduct performance reviews, and manage team performance.

- Ensure operational excellence, overseeing daily operations and key processes

- Financial performance, to align with and exceed budget requirements

- Developing and maintaining long standing relationships, with internal and external stakeholders

- Efficient mobilisation and onboarding of new business, in conjunction with the clinical and wider operational teams

- Collaborative working with clinical, wider operational and business development teams

- Continuous quality improvement, to align with our quality agenda

We are looking for a talented individual with:

- A passion for high quality complex care

- An appetite for growth and success

- Proven experience in complex care or homecare management

- Commercially astute, with a proven track record of achieving and exceeding financial performance

- A solid understanding of CQC regulations and legislative requirements

- Strong motivational leader, with a proven track record of developing high performing teams

- Excellent communication and problem-solving abilities