Bookings Manager

Role title: Bookings Manager

Location: Durban, South Africa

Position Type: Permanent

Role Overview:

The Bookings Manager is responsible for overseeing and managing all aspects of the booking processes within the organization.

This role involves ensuring accurate and efficient handling of customer bookings, admin, and managing daily operations of the bookings team.

The manager will provide exceptional customer service, maintain compliance with company policies, and generate reports to support business decisions.

Effective coordination with other departments and staff supervision are key aspects of this role.

Key Responsibilities:

Manage Bookings:

· Oversee the booking process in alignment with client, company and regulatory requirements.

· Ensure that bookings are accurately entered into the system and confirmed with customers and field workers.

· Resolve any issues or discrepancies related to bookings.

· Drive and support fill rates in alignment with client and business expectations.

· Attend meetings and discussions relating to job performance, business continuity and team deliverable's as and when required.

Customer Service:

· Provide support to customers and field workers regarding booking enquiries.

· Address customer complaints and issues with professionalism and efficiency in collaboration with Community Care Leads.

· Build and foster relationships with community care leads, candidates and other relevant stakeholders where appropriate.

Reporting and Analysis:

· Prepare and analyse reports related to bookings.

· Track key metrics and provide insights to improve processes.

Compliance and Procedures:

· Ensure compliance with company policies and legal regulations related to bookings.

· Develop and maintain standard operating procedures for bookings processes.

Team Coordination:

· Collaborate with other departments, such as credit control, payroll, Registration and Compliance, Recruitment and Clinical, to streamline processes and resolve issues.

· Train and supervise staff involved in booking functions.

Compliance and Procedures:

, Adhere to company policies and procedures related to bookings and billing.

, Support the implementation and maintenance of standard operating procedures for booking processes.

System Management:

· Oversee the use and maintenance of booking systems.

· Implement updates and improvements to systems as needed.

Team Leadership and Development:

· On-board, Lead and manage teams, including recruiting, training, and mentoring staff.

· Address and resolve any operational issues or conflicts within the team.

· Promote OneCall24 culture and foster a collaborative work environment by

· Creating a positive, productive environment that conforms to the company's values.

· Acting as a role model for these values.

· Drive the business forward by motivating and inspiring others to succeed.

· Ensure modelling desired behaviours.

· Assist with the implementation of change program across the company/group.

Education and Experience:

· Matric - Grade 12 is essential

· Minimum of 5 years of experience in a healthcare recruitment.

· At least 2 years of managerial or supervisory experience in a healthcare setting.

· Experience in developing and implementing strategic plans for client engagement and growth.

If you have strong organizational skills and a passion for delivering excellent customer service, we would love to hear from you.

Apply today to join our team and play a key role in managing seamless booking operations.