Volunteer Engagement Coordinator

Volunteer Engagement Coordinator

Four days per week spent in shops across London, and one day at the Head Office based on Mansell Street, Aldgate East, London

Fantastic Opportunity to join a growing charity retailer

Salary £28,000 - £32,000 per annum dependant on experience plus travel expenses

35 hours per week

My client is a well-established, growing charity retailer.

They currently have an exciting opportunity to join them in the newly created position of Volunteer Engagement Coordinator.

The Volunteer Engagement Coordinator forms an integral part of the Retail management team, working closely with both the shop management and HR teams.

They will be responsible for recruiting, organising and coordinating the charity's volunteers and the volunteer programme - working with our shop managers to develop their skills to drive recruitment, improve retention, and ensure they have the right number of volunteers in the right locations to support our work.

Role Responsibilities

• Deliver recruitment targets by shop to ensure they have sufficient volunteers and volunteer hours to support financial objectives


• Support the onboarding of the volunteers for various retail roles


• Engage the volunteer team with the charities work and help them to understand the value of their contribution


• Maintain an empowered, well trained, motivated and engaged volunteer team with excellent communication at team and individual level


• Attend in-person recruitment events to engage with our volunteering communities


• Work alongside the Retail HR lead to schedule and deliver online training sessions, to ensure volunteers are well-prepared and confident in their roles


• Work closely with the shop managers to grow relationships with volunteers and to demonstrate outcomes and the value and impact of volunteering activities.


• Support the shop managers to maintain accurate records of volunteer activities and hours, ensuring compliance with all legal and organisational requirements.

Desirable skills, knowledge & experience

• Track record in successful charity shop volunteer recruitment and retention


• Excellent interpersonal and communication skills, with the ability to build strong relationships with volunteers, retail staff, and other stakeholders


• Passionate about the benefits of volunteering to both volunteers and organisations, and an understanding of the challenges involved in volunteer management


• Experience of working with and managing a regional volunteer network


• Strong organisational skills and the ability to manage multiple tasks and priorities effectively


• Experience with volunteer management software and recruitment sites (desirable)


• Strong communication skills and presentation style


• Personable, with excellent listening skills

If you are interested in working for a leading charity retailer who truly values their teams, then please apply today with your cv and covering letter.

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