Senior Outreach Worker

The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, covering early (6AM - 2:30PM), mid (8AM - 4PM) and late (7PM - 3AM) shifts.

There is a requirement to work one early and one late outreach shift a week.



Please note: this is an outreach working role and involves travelling across the borough of Redbridge supporting clients in the community.

In this position, you will be expected to;
- Hold a caseload of 6-10 key clients
- Deliver initial street-based assessments to new rough sleepers and follow-up casework to existing rough sleepers
- Plan and organise street outreach shifts, based on referrals and mapping information received to identify and verify rough sleepers
- Support rough sleepers by ensuring that referrals are made to relevant services and accommodation through the Pathway
- Plan and organise annual street counts, conduct local mapping of hotspot areas, and compile data on the rough sleeper population
- Plan shifts to enable attendance at planned meetings (with advance notice), and liaison with support agencies
- Support clients to access accommodation, health services, day centres, housing advice services, and all other relevant support
- Work alongside the Team manager to lead on any crisis intervention work for complex cases
- Develop partnership working with a range of local and regional organisations
- Contribute to service development in line with local and government strategies, such as No Second Night Out
- Work with partners on outreach-focused initiatives such as local cold weather shelters and provisions, and annual street counts
- Work with agencies to support voluntary return where this is the most appropriate Single Service Offer, and Immigration Enforcement where needed
- Work alongside the Service Manager to monitor the service's expenditure and oversee volunteer expenses and timesheets

Please note: this role involves loneworking.

To apply for this role, you must have;
- Experience of working with homeless clients
- Knowledge of substance misuse and recovery, harm minimisation models and the complexities of the homeless sector
- Knowledge of immigration and benefit entitlement issues, including both EEA and non-EEA clients
- An understanding of quality customer-focused service principles, and proven ability to empower service users
- Awareness of London-based and national agencies, rough sleeper initiatives, and single service offer approach
- Understanding of barriers faced by rough sleepers and available support services
- Understanding of planned support principles and working with vulnerable people
- The ability to work under pressure, and effective schedule management
- The ability to dynamically risk-assess situations
- The ability to use IT applications and produce reports
- The ability to work in a multiagency framework and coordinate the response of partner agencies
- Flexibly to work early mornings and late evenings to better identify and engage individuals rough sleeping