Technical Services Specialist

Are you experienced in providing administrative and project management support? We’re looking for a talented Technical Services Specialist to join a global organisation within their Engineering/Math team.

In this role, you'll be crucial in reviewing and ensuring the quality of work from engineers and mathematicians, helping deliver accurate certifications to clients.

You’ll also provide key administrative support to team leaders, contributing to the smooth and efficient operation of the department.

In the Technical Services Specialist role, you will be:

• Reviewing incoming projects and requests with minimal support, notifying project leads and stakeholders as needed, and creating or modifying tasks in internal and third-party systems.
• Creating updates and confirming required documentation, results, and jurisdictional deliverables while performing quality reviews on testing evidence and audit materials.
• Preparing organised templates for Statements of Work, timeline estimates, and project costs, providing professional email estimates to fixed-price clients.
• Provides feedback on quality issues, identifies process improvements, and collaborates with teams to enhance efficiency and resolve common mistakes.
• Supporting regulators and clients with reports, training, and process-specific requests, while learning and executing test methods on electronic gaming devices.

To be considered for the Technical Services Specialist role, you will need:

• A degree in Programming, Electronics, Math, or a related field is preferred, but certification, training, experience, or competency may be considered.
• Knowledge or willingness to learn internal systems and tools (e.g., Evolution, eResults, GPS, Verify+, Kobetron, Submissions Database, ProTrack).
• Proficiency in Microsoft Office (Word, Excel, Outlook) and effective communication in English, both written and verbal.
• Ability to identify and communicate deficiencies to engineers, with strong attention to detail and proofreading skills.
• Ability to manage multiple projects, meet deadlines, and organize tasks clearly for technical teams, working independently or in a team.
  

This is a full time, permanent position working Monday to Friday based in the organisation modern head office located near Bangor, Gwynedd.  The role is offered on a competitive salary, depending on previous skills and experience.

Benefits included in this role are 25 days of holiday per year + Bank Holidays, pension plan, a discretionary annual bonus, annual performance reviews, career path planning, and weekly fresh fruit along with free coffee and tea.